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Technical Support

Job description

GO7 OVERVIEW
Airlines need control to bring people together and enrich their lives. With each new generation, passion and expectation for travel grows. So does the need to better connect emerging economies. Yet, while other industries have digitised, travel has been held back by fragmented systems’ lack of agility and flexibility.

That’s where we come in. We’re on a mission to put the power back in the hands of airlines. GO7 represents a new approach to travel technology. Crafted by a team that has walked in the airline’s shoes. GO7’s suite of integrated solutions allows airlines to transform their commercial operations using modern, agile technology flexibly designed through modular products that scale with airlines. GO7’s foundations are proven, with almost 200 airlines globally already using GO7 for retailing, OMS and Distribution.

JOB SUMMARY

We are looking for hands-on support for our customers which are the airlines and our partners. The services must be scalable and up 24/7, hence this would be an exciting and challenging job for the right candidate.

DUTIES AND RESPONSIBILITIES

  • You will investigate and resolve support ticket escalations dealing with AeroCRS software and service.
  • Examine, analyze, troubleshoot technical issues and manage technical investigations.
  • Learn, document, and de-escalate unknown issues into structured decision trees and work instructions.
  • During off-business hours and some weekends, be available for on-call support shifts.
  • Maintain and optimize support and servicing training documentation and knowledge bases.
  • Work across different platforms and databases, constantly streamlining cross-integrations.

Job requirements

SKILLS / KNOWLEDGE / ABILITIES

  • At least 3-4 years of experience in a tech-related company
  • Ability to learn new technologies and tools rapidly
  • Data-driven, analytical skills and great attention to details
  • Basic CSS, HTML, and SQL knowledge
  • Ability to train the system online or onsite (travel worldwide with short notice) in front of an audience
  • Experience with SaaS / Web-based applications
  • Experience in Travel / Airline IT – Advantage
  • Professional Fluency in English and Hebrew (written and verbal)
  • Proficiency in an additional language, French or Spanish – Advantage

EDUCATION AND EXPERIENCE

  • High education
  • Previous experience in Support Role

GO7 is an Equal Opportunity Employer. All aspects of consideration for employment and employment with the Company are governed on the bases of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

If you are looking for a new challenge and feel you have the relevant skills then don’t miss out. Please click here to submit your application.